23. Payment Management

23. Payment Management

User can search and manage their payment advices in this module. Payment advices refer to payments issued for licence applications, renewal fees etc. User can search for ‘paid’ or ‘unpaid’ payment advice using this module.

  • For unpaid payment advice, user can initiate the e-Payment process using Make Payment.
  • By default, the most recent payment detail or notification will be listed on top.
  • GoBusiness Licensing accepts the following e-Payment methods: PayPal, VISA, MasterCard, American Express and Discover. Note: Internet Direct Debit (IDD) will no longer be available in GoBusiness Licensing.
  • Note that it is not mandatory for you to sign up PayPal in order to transact with us. You can proceed with payment by filling up your Debit/Credit Card, Billing and Mailing Details required by PayPal as part of the payment transaction.
  • For any refund issues, you can either contact the respective agencies via our ‘Contact Us’ or email our helpdesk at licences-helpdesk@crimsonlogic.com.sg

To make online payment, you can follow the following steps:

Step 1: Select ‘Payments’ after login, and search for your payment advice. Click on ‘Make Payment’

Step 2: View the payment details and click on ‘Proceed with Payment’. You will be redirected to PayPal for online payment.

Step 3: Enter your Debit/Credit Card details, followed by the Billing address and Mailing address. Note that the billing address and mailing address entered during PayPal payment will not be used by GoBusiness Licensing in contacting you. The addresses are currently only used by PayPal for verification purposes.

Step 4: Upon successful online payment, you will receive the acknowledgement in GoBusiness Licensing. Click on ‘View Receipt’ to print your receipt and click on ‘Close’ to close the acknowledgement page.

For more details, you can view the payment transaction in Payment Enquiry module.

Frequently faced PayPal related issues and recommended actions

Scenario Recommended action

Issues with verification of card

Error message shown on PayPal WebPage:
We’re sorry, this card can’t be used for this payment. Please use a different one.

Reference Screenshot
  • User to contact the card issuer and verify the information provided is correctly entered.
  • Alternatively, user to use a different credit/debit card for payment.
  • User may also contact PayPal for assistance. Please refer below for PayPal contact information.

Issues due to funding source/ insufficient balance

Error message shown on PayPal WebPage:
This transaction couldn’t be completed. Please redirect your customer to PayPal.
  • User to contact the card issuer to check on this matter.
  • Alternatively, user to use a different credit/debit card for payment.
  • User may also contact PayPal for assistance. Please refer below for PayPal contact information.

Unable to reach PayPal website

Error message shown on Google Chrome:
This site can't be reached

Reference Screenshot

Error message shown on Firefox web browser:
The connection has timed out

Reference Screenshot

Error message shown on EDGE:
Hmmm...can’t reach this page

Reference Screenshot

Error message shown on Internet Explorer:
Can’t reach this page

Reference Screenshot
  • User may try access PayPal sometime later.
  • Check the proxy settings.
  • User may try access PayPal with another network (eg. home/ office network).

Issues with payment transaction not completed

Error message shown on PayPal WebPage:
We're sorry
Things don't appear to be working at the moment.

Reference Screenshot
  • Please try again some time later.
  • Alternatively, please contact PayPal for assistance. Please refer below for PayPal contact information.

PayPal contact information

PayPal Customer Service

+65 65104650

https://www.paypal.com/sg/smarthelp/contact-us

Paypal may require user's email address registered with paypal or credit/debit card information. User to keep the above information while checking with Paypal.