29. Payment Management

29. Payment Management

  • Payment advices are created for licence applications, renewal fees etc.
  • Public users can search and manage ‘paid' or ‘unpaid' payment advices.
  • For unpaid payment advice, they can initiate the e-payment process using the Make Payment button.
  • Application will be withdrawn automatically if the payment is overdue.
  • GoBusiness Licensing accepts the following e-Payment methods: PayPal, VISA, MasterCard, American Express and Discover. Note: Internet Direct Debit (IDD) will no longer be available in GoBusiness Licensing.
  • Note that it is not mandatory for you to sign up PayPal in order to transact with us. You can proceed with payment by filling up your Debit/Credit Card, Billing and Mailing Details required by PayPal as part of the payment transaction.
  • For any refund issues, you can either contact the respective agencies via our ‘Contact Us’ or email our helpdesk at licences-helpdesk@crimsonlogic.com.sg

To make payments, you can follow the following steps:

Upon successful online payment, you will receive the acknowledgement in GoBusiness Licensing. Click on ‘View Receipt’ to print your receipt and click on ‘Next’ to proceed.

 

Frequently faced PayPal related issues and recommended actions

Scenario Recommended action

Issues with verification of card

Error message shown on PayPal WebPage:
We’re sorry, this card can’t be used for this payment. Please use a different one.

Reference Screenshot
  • User to contact the card issuer and verify the information provided is correctly entered.
  • Alternatively, user to use a different credit/debit card for payment.
  • User may also contact PayPal for assistance. Please refer below for PayPal contact information.

Issues due to funding source/ insufficient balance

Error message shown on PayPal WebPage:
This transaction couldn’t be completed. Please redirect your customer to PayPal.
  • User to contact the card issuer to check on this matter.
  • Alternatively, user to use a different credit/debit card for payment.
  • User may also contact PayPal for assistance. Please refer below for PayPal contact information.

Unable to reach PayPal website

Error message shown on Google Chrome:
This site can't be reached

Reference Screenshot

Error message shown on Firefox web browser:
The connection has timed out

Reference Screenshot

Error message shown on EDGE:
Hmmm...can’t reach this page

Reference Screenshot

Error message shown on Internet Explorer:
Can’t reach this page

Reference Screenshot
  • User may try access PayPal sometime later.
  • Check the proxy settings.
  • User may try access PayPal with another network (eg. home/ office network).

Issues with payment transaction not completed

Error message shown on PayPal WebPage:
We're sorry
Things don't appear to be working at the moment.

Reference Screenshot
  • Please try again some time later.
  • Alternatively, please contact PayPal for assistance. Please refer below for PayPal contact information.

PayPal contact information

PayPal Customer Service

+65 65104650

https://www.paypal.com/sg/smarthelp/contact-us

Paypal may require user's email address registered with paypal or credit/debit card information. User to keep the above information while checking with Paypal.