Contact Us

If you have enquiries or require assistance on LicenceOne, please contact our LicenceOne helpdesk.

(+65) 67741430

Helpdesk Operating Hours

Monday to Friday 8:00am to 8:00pm
Saturdays: 8:00am to 2:00pm
Excluding public holidays

List of licensing agencies' contact numbers

If you have specific queries such as licensing policies, status of the licence approval and clarifications on the licence submission, you can contact the respective Government agencies directly:

AVS

Animal & Veterinary Service, a cluster of National Parks Board

Contact Centre

https://www.nparks.gov.sg/avs/feedback

CNB

Central Narcotics Bureau

CNB Hotline

(+65) 6557 3229

ECDA

Early Childhood Development Agency

General Enquiries

(+65) 6735 9213

[email protected]

HDB

Housing & Development Board

For Commercial Properties Inquiry

1800 866 3073

[email protected]

HDB

Housing & Development Board

For HDB Flats Inquiry

1800 225 5432

[email protected]

HLB

Hotels Licensing Board

For Hotel Licence Inquiry

(+65) 6736 6622

[email protected]

HSA

Health Sciences Authority

For Tobacco Retail Licence Inquiry

(+65) 6684 2031 / 2032

[email protected]

Enterprise Singapore

Enterprise Singapore

Call Centre - Rice

6898 1800

[email protected] [email protected] [email protected]

Enterprise Singapore

Enterprise Singapore

Call Centre - Rubber

6898 1800

[email protected] [email protected]

IMDA

Infocomm and Media Development Authority Singapore

Customer Service Hotline

1800 478 5478

Online Feedback Form https://www.imda.gov.sg/feedback

IPOS

Intellectual Property Office of Singapore

IPOS Contact

(+65) 6339 8616

[email protected]

IRAS

Inland Revenue Authority of Singapore

The Comptroller of Property Tax – Appraiser Licensing

+(65) 6351 2451 / +(65) 6351 2465

[email protected]

LTA

Land Transport Authority

Customer Service

1800 - CALL LTA (1800 - 2255582)

[email protected]

MCCY

Ministry of Culture, Community and Youth

Customer Service

Phone : (+65) 6337 6597

Fax : (+65) 6837 8090

[email protected]

MOE

Ministry of Education

Customer Service

(+65) 6872 2220

[email protected]

MINLAW

Ministry of Law

MINLAW Customer Service Team

1800-CALL-LAW (1800 2255 529)

[email protected]

MOM

Ministry of Manpower

Contact Centre

(+65) 6438 5122

Enquiry via MOM online web form.

MOM

Ministry of Manpower

Referral and placement returns from employment agencies

(+65) 6438 5122

[email protected]

MSF

Ministry of Social and Family Development

MSF Contact

[email protected]

MUIS

Majlis Ugama Islam Singapura

MUIS Contact

(+65) 6359 1199

NEA

National Environment Agency

Call Centre

(+65) 6225 5632

Online Feedback Form

NParks

National Parks Board

Contact Centre

https://www.nparks.gov.sg/feedback

PTC

Public Transport Council

PTC Contact

(+65) 6354 9020

[email protected]

PUB

Public Utilities Board

Written Approval for the Discharge of Trade Effluent Into the Public Sewer

(+65) 6517 2223
Chee Kian Heng / Abdul Muiz
[email protected] [email protected]

PUB

Public Utilities Board

Plumber Licence

(+65) 6731 3357

Yew Han Liang, David
[email protected]

SCDF

Singapore Civil Defence Force

Application for Temporary Change of Use Permit

(+65) 6848 1439

SFA

Singapore Food Agency

Contact Centre

https://www.sfa.gov.sg/feedback

SPF

Singapore Police Force

Business Contact

(+65) 6835 0000

SPF_Lic[email protected]

SSG

SkillsFuture Singapore Agency

SSG Contact

(+65) 6512 1140

[email protected]

SSG website URL http://www.ssg-wsg.gov.sg

URA

Urban Redevelopment Authority

Customer Service Hotline

(+65) 6223 4811

[email protected]