20. Renew Expiring Licence

Licence renewal process refers to the submission of renewal application by licensee. Depending on the agency’s licensing policy, a licence may expire after its validity period. For such licences, a renewal notification will be sent to the licensee before the expiry date. There are two types of renewal:
  • Licence that requires a Request for Renewal Number for renewal (RRN Renewal) - The Request for Renewal Number will be provided by the agency in the notification.
  • Licence that do not require RRN for renewal (Non-RRN Renewal).
Licensee may submit the renewal application along with the required payment to the respective agency for approval. Note: Not all licences allow amendment of licence information during renewal.

Step 1: Click on ‘Licence Application’ → ‘Renew Expiring Licence’ after logging into the system. Note that to renew HLB licences, you will need to go to ‘My Portfolio’ → ‘Licences’ tab.

Renew Menu Image

Step 2: Select either ‘I have RRN’ or ‘I don’t have RRN’ to proceed. RRN, also known as ‘Renewal Request Number’ will be sent to licensee when the licence is due for renewal and it is only applicable to a list of specific licences. For the list licences applied via RRN, visit the renewal page for details.

RRN Type Image

Step 3a (RRN Renewal): Select ‘I have RRN’ tab and enter your RRN number. Note that if the RRN has being used (e.g. in draft mode or submitted by another filer), you will not be able to proceed with the application to avoid duplicate submission.

RRN Number Image

Sample RRN Email Notification

RRN Sample Email Notification Image

Step 3b (Non-RRN Renewal): Select ‘I don’t have RRN’ tab and select the agency, followed by the licence you will like to renew.

Agencies List Image

Select Licences Page

Renew Licence Details

Step 4 (common renewal steps): Enter the general information forms, followed by the application details.

Renew Licence Page

Licence Form Data Table

Renew Supporting Documents

If there are changes to be made to the licence, click Edit to amend licence form details. Otherwise, click Next.